Last updated: 19 July 2026. At High on Soda, we are committed to protecting your privacy. This policy explains what information we collect through highonsoda.com, why we use it, when we share it, how long we retain it, and the choices available to you.
1. What We Collect
We may collect the following information during your visit or when you place an order:
- Identity and Contact Data: Name, phone number, email address when provided, and shipping or billing address.
- Order Data: Products, quantities, prices, discounts, delivery method, order status, transaction or order identifier, and payment status. We do not send payment-card details to analytics or advertising providers.
- Usage Data: Pages and products viewed, searches, clicks, scrolling, cart activity, checkout activity, purchases, downloads, form interactions, and referring pages.
- Technical and Device Data: IP address, browser and device type, operating system, screen information, language, timestamps, cookie or browser identifiers, and approximate location derived from the IP address.
- Advertising Attribution Data: Campaign parameters and advertising click identifiers such as gclid, gbraid, wbraid, fbclid, and related first-party measurement identifiers.
2. How We Use Your Information
We require this information to understand your needs and provide you with a better shopping experience. Specifically, we use it for:
- Order Fulfilment and Support: Processing purchases, arranging delivery, sending order communications, preventing fraud, and responding to requests.
- Website Operation and Improvement: Understanding how the website is used, diagnosing problems, measuring performance, and improving products and customer experience.
- Analytics and Advertising Measurement: Measuring visits, campaign effectiveness, cart and checkout activity, and purchases across our advertising channels.
- Advertising and Audiences: Creating audiences, measuring attributed conversions, limiting repeated advertising, and showing more relevant advertising where permitted.
- Legal and Security Purposes: Maintaining records, enforcing our terms, protecting customers and the business, and complying with applicable obligations.
3. Google Analytics and Google Ads
We use the Google tag, Google Analytics 4, and Google Ads to understand website activity, produce reports, measure advertising, build audiences, and attribute purchases to campaigns. Google may receive usage, device, approximate location, page, referrer, campaign, cookie, browser, advertising click, cart, checkout, and purchase information.
When enabled, Google Signals may associate analytics information from signed-in Google users who have allowed Ads Personalisation with their Google account. This supports aggregated demographics and interests, cross-device reporting, remarketing, and advertising measurement.
For enhanced conversions and improved measurement, we may provide customer information collected during checkout, such as an email address when provided, phone number, name, and address. This information is normalised and protected using SHA-256 hashing before or during transmission to Google, then used to match conversions with signed-in Google accounts. It is not used to send payment-card details.
4. Advertising Measurement and Meta
We use Meta Pixel and Meta Conversions API to measure advertising, understand visits and purchases, and show more relevant ads. These tools may process page, product, cart, checkout, and purchase activity; browser and device information; IP address; Meta click and browser identifiers; and securely hashed order contact details for matching.
You can control cookies in your browser and manage how Meta uses activity from advertising partners through your Meta Accounts Center advertising settings. Blocking these tools does not prevent you from shopping with us.
5. Cookies and Similar Technologies
We and our service providers use cookies and similar browser storage for essential website functions, preferences, security, analytics, advertising attribution, audience measurement, and advertising personalisation. These technologies may recognise a browser over time and preserve advertising click information in first-party storage.
You can block or delete cookies through your browser. You may also manage Google Ads personalisation through your Google Ads settings, use the Google Analytics opt-out browser add-on, and manage Meta advertising preferences through Meta Accounts Center. Blocking optional measurement may reduce our ability to attribute advertising but does not prevent you from shopping with us.
6. How We Share Information
- Service Providers: Hosting, payments, order fulfilment, delivery, communications, security, analytics, and technical-support providers that process information for the services they provide.
- Analytics and Advertising Partners: Google and Meta for the measurement and advertising purposes described above.
- Authorities and Professional Advisers: Where reasonably necessary for legal compliance, claims, security, fraud prevention, or protection of rights.
- Business Transfers: If all or part of the business is reorganised, merged, sold, or transferred, subject to appropriate protections.
We do not sell your personal information. Google and Meta may process information under their own terms and privacy policies when they provide measurement and advertising services.
7. Data Retention and Security
Google Analytics user and event data is configured for 14 months. We retain order and accounting records for the period required for fulfilment, support, fraud prevention, accounting, tax, and legal purposes. Advertising providers may apply their own retention periods. We use reasonable technical and organisational safeguards designed to prevent unauthorised access, alteration, disclosure, or loss.
8. Your Choices and Rights
You may ask us to access, correct, update, or delete personal information, withdraw a previously provided permission where applicable, or raise a privacy concern. Some information may need to be retained for orders, accounting, fraud prevention, dispute resolution, or legal obligations.
To make a request, contact customercare@highonsoda.com. We may need to verify your identity before completing a request.
9. User Accounts
For users who register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators also have access to view and edit that information.
10. Links to Other Websites
Our website may contain links to websites that we do not control. We are not responsible for the privacy practices or content of those websites, and you should review their privacy policies before providing information.
11. Changes to This Policy
We may update this policy when our practices, services, or legal obligations change. The latest version will be published on this page with an updated date.